Figure Status - Incident history

Some users may experience login issues

2026-04-14T17:07:31.858+00:00

Type: Incident

Duration: 23 minutes

Affected Components: HELOC, Lead Portal

Apr 14, 17:07:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 14, 17:11:51 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 14, 17:30:23 GMT+0
Resolved - This incident has been resolved..

Figure Platform Authentication Failures

2026-04-13T18:10:00.000+00:00

Type: Incident

Duration: 40 minutes

Affected Components: HELOC, Lead Portal, CSP

Apr 13, 18:10:00 GMT+0
Investigating - We’re currently experiencing an issue affecting logins to the Figure platform and are actively investigating the cause..

Apr 13, 18:50:00 GMT+0
Resolved - The issue affecting logins to the Figure platform has been identified and resolved. Access is now fully restored..

https://api.figure.com/products/heloc/pre-qualify/v1/health is back up

2026-04-08T03:35:57.256+00:00

Type: Incident

Affected Components: Pre Qualification API

Apr 8, 03:35:57 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 8, 03:37:57 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

Application starts are delayed for HELOC

2026-03-31T19:33:40.161+00:00

Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: HELOC

Mar 31, 21:22:31 GMT+0
Resolved - This incident has been resolved..

Mar 31, 19:33:40 GMT+0
Investigating - We are currently investigating this incident..

https://api.figure.com/products/heloc/pre-qualify/v1/health is back up

2026-03-28T13:11:27.553+00:00

Type: Incident

Affected Components: Pre Qualification API

Mar 28, 13:11:27 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 28, 13:13:28 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

Application starts are delayed for HELOC

2026-03-26T18:40:23.425+00:00

Type: Incident

Duration: 44 minutes

Affected Components: HELOC Inquiry API

Mar 26, 18:40:23 GMT+0
Investigating - We are currently investigating this incident..

Mar 26, 19:16:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 26, 19:24:46 GMT+0
Resolved - This incident has been resolved..

Database Restart

2026-03-13T02:00:00.000+00:00

Type: Maintenance

Duration: 7 minutes

Affected Components: HELOC Inquiry API, CSP

Mar 13, 02:00:00 GMT+0
Identified - Provisioning more resources for the database which requires a quick restart..

Mar 13, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 02:07:00 GMT+0
Completed - Maintenance has completed successfully..

https://api.figure.com/products/heloc/pre-qualify/v1/health is back up

2026-03-07T00:15:33.550+00:00

Type: Incident

Affected Components: Pre Qualification API

Mar 7, 00:15:33 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 7, 00:18:07 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

MPC operations unavailable

2026-02-26T16:20:32.836+00:00

Type: Incident

Duration: 5 hours and 19 minutes

Feb 26, 21:39:25 GMT+0
Resolved - This incident has been resolved..

Feb 26, 21:39:26 GMT+0
Resolved - This incident has been resolved..

Feb 26, 16:20:32 GMT+0
Investigating - We are currently investigating an incident related to mpc operations.

Feb 26, 16:32:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Partner Label Sites are down

2026-02-20T21:24:00.000+00:00

Type: Incident

Duration: 30 minutes

Affected Components: Partner Organization Homepages

Feb 20, 21:24:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 21:45:26 GMT+0
Identified - There was a deployment issue that caused certain configurations to be removed. Our engineers are currently investigating..

Feb 20, 21:54:28 GMT+0
Resolved - This incident has been resolved..

Offers Unavailable

2026-02-20T21:00:00.000+00:00

Type: Incident

Duration: 3 hours and 45 minutes

Affected Components: Lead Portal, HELOC Inquiry API

Feb 21, 00:45:04 GMT+0
Resolved - This incident has been resolved..

Feb 20, 21:00:00 GMT+0
Identified - We are currently experiencing issues generating offers. Engineers are investigating..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-02-11T02:14:49.495+00:00

Type: Incident

Affected Components: Pre Qualification API

Feb 11, 02:14:49 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 11, 02:16:40 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T07:31:24.847+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 07:31:25 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 07:47:13 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T06:51:02.602+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 06:51:02 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 07:00:53 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T05:38:02.538+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 05:38:02 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 05:40:15 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T05:20:09.039+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 05:20:09 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 05:32:48 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T05:11:40.985+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 05:11:41 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 05:13:41 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-30T00:29:29.094+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 30, 00:29:29 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 00:31:20 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2026-01-28T01:54:08.668+00:00

Type: Incident

Affected Components: Pre Qualification API

Jan 28, 01:54:08 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 28, 02:03:35 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-11-19T22:54:46.646+00:00

Type: Incident

Affected Components: Pre Qualification API

Nov 19, 22:54:47 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Nov 19, 22:56:42 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-10-25T13:08:11.946+00:00

Type: Incident

Affected Components: Pre Qualification API

Oct 25, 13:08:11 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Oct 25, 13:10:04 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-10-20T17:16:20.824+00:00

Type: Incident

Affected Components: Pre Qualification API

Oct 20, 17:16:20 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Oct 20, 17:17:16 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-09-27T21:01:54.337+00:00

Type: Incident

Affected Components: Pre Qualification API

Sep 27, 21:01:54 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 27, 21:03:40 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-09-14T10:04:44.738+00:00

Type: Incident

Affected Components: Pre Qualification API

Sep 14, 10:06:23 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

Sep 14, 10:04:44 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Content Delivery Network (CDN) Maintenance

2025-07-23T04:00:00.000+00:00

Type: Maintenance

Duration: 15 minutes

Affected Components: Partner Organization Homepages, CSP, Docs, Lead Portal, Corporate Website

Jul 23, 04:00:00 GMT+0
Identified - We will be performing routine maintenance on our Content Delivery Network (CDN) during the following window: **Start Time:** 7/22/2025 at 10:00PM MST **End Time:** 7/22/2025 at 10:15PM MST There will be visual impacts during the maintenance window, and some portions of the website (such as images and formatting) may not display correctly. This maintenance is part of our regular efforts to ensure optimal performance and reliability of our global content delivery. We will provide updates here as the maintenance progresses and will confirm once it is complete..

Jul 23, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 04:15:00 GMT+0
Completed - Maintenance has completed successfully.

https://api.figure.com/products/heloc/pre-qualify/v1/health is down

2025-06-12T19:35:32.746+00:00

Type: Incident

Duration: 1 minute

Affected Components: Pre Qualification API

Jun 12, 19:35:32 GMT+0
Resolved - This incident has been resolved..

Figure and partner organization sites are down

2025-06-12T18:11:43.700+00:00

Type: Incident

Duration: 3 hours and 46 minutes

Affected Components: Partner Organization Homepages, CSP, Docs, Lead Portal - Bulk Processing, HELOC Inquiry API, Pre Qualification API , Lead Portal, Corporate Website

Jun 12, 18:11:43 GMT+0
Investigating - Our cloud provider is currently undergoing a major outage. We are awaiting further information. Google Cloud Status: \[https://status.cloud.google.com\](https://status.cloud.google.com/?authuser=1).

Jun 12, 19:16:35 GMT+0
Monitoring - Our upstream cloud provider has started to recover, and Figure services are starting to come back online. We will continue to monitor this impact of this incident..

Jun 12, 21:57:25 GMT+0
Resolved - All Figure services are fully operational. .