tag:status.figure.com,2005:/history Figure Status - Incident history 2026-06-08T20:52:46.549+00:00 Figure tag:status.figure.com,2005:Incident/cmq5otggq00hip0u4m9j93wqu 2026-06-08T20:52:46.549+00:00 2026-06-08T20:52:46.549+00:00 Issues pulling property data Type: Incident

Duration: 1 hour

Affected Components: HELOC, HELOC Inquiry API

Jun 8, 20:52:46 GMT+0
Investigating - We are currently investigating some applications taking longer than usual to pull property data and AVMs..

Jun 8, 21:20:53 GMT+0
Identified - We have identified the root cause and are monitoring a fix. It may take some time for processing to catch up on certain applications..

Jun 8, 21:53:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmpvxvv7g02hapq157gienaf2 2026-06-02T01:08:54.075+00:00 2026-06-02T01:08:54.299+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

Jun 2, 01:08:54 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 2, 01:13:02 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmpvktyp501jznp0i6s3j6rzg 2026-06-01T19:03:29.545+00:00 2026-06-01T19:03:29.545+00:00 Intermittent Connectivity Issues Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Corporate Website, Partner Organization Homepages

Jun 1, 19:03:29 GMT+0
Investigating - We are currently experiencing intermittent connectivity to Figure and partner organization websites. Engineering teams currently investigating the issue..

Jun 1, 19:13:38 GMT+0
Monitoring - Some services have been restarted, and we are no longer seeing the intermittent connectivity issues. .

Jun 1, 20:04:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmpvk9tjs01ocnw15o7voretk 2026-06-01T18:47:50.487+00:00 2026-06-01T18:47:50.722+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

Jun 1, 18:47:50 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 1, 19:01:58 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmprgzsdh0427qz15dkoc4wio 2026-05-29T22:04:58.852+00:00 2026-05-29T22:04:59.077+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

May 29, 22:04:59 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

May 29, 22:09:00 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmp5txb1l0a9uqrmolnsj6s1v 2026-05-14T17:30:00.000+00:00 2026-05-14T17:30:00.000+00:00 Degraded property search vendor performance Type: Incident

Duration: 2 hours and 31 minutes

Affected Components: HELOC, Lead Portal, HELOC Inquiry API

May 14, 17:30:00 GMT+0
Identified - A vendor we rely on for property data is experiencing an outage. We are working with them to restore service. Offer generation for inquiries may be delayed in some cases..

May 14, 19:05:32 GMT+0
Monitoring - We believe our vendor is back to full function now, but we will continue to monitor to confirm..

May 14, 20:00:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmp5reod206cnnpmz8e368uh0 2026-05-14T17:25:33.435+00:00 2026-05-14T20:00:34.257+00:00 Delayed Search Capabilities Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: Lead Portal, CSP

May 14, 20:00:34 GMT+0
Resolved - This incident has been resolved..

May 14, 17:25:33 GMT+0
Investigating - We are investigating degraded performance with our search mechanisms. Some search features may show incomplete data..

May 14, 18:02:32 GMT+0
Identified - We have identified root cause and are working towards remediation..

]]> tag:status.figure.com,2005:Incident/cmp45xziq004gp0u84odczeuq 2026-05-13T14:36:56.662+00:00 2026-05-13T14:36:56.662+00:00 Property Valuation Delay Type: Incident

Duration: 2 hours and 52 minutes

Affected Components: HELOC, HELOC Inquiry API, Pre Qualification API

May 13, 14:36:56 GMT+0
Investigating - Property valuations are taking longer than usual, which could lead to delays in offer generation. We are investigating..

May 13, 14:40:55 GMT+0
Identified - We have identified the vendor experiencing degraded performance, and are working with them towards service restoration..

May 13, 17:28:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmow7p9ji02is6chjsdo1zt9g 2026-05-08T01:03:59.124+00:00 2026-05-08T01:03:59.124+00:00 Credit Reports Unavailable Type: Incident

Duration: 20 minutes

Affected Components: HELOC, Lead Portal, HELOC Inquiry API

May 8, 01:03:59 GMT+0
Identified - We are experiencing delays pulling credit reports. Users may experience timeouts when submitting inquiries..

May 8, 01:17:36 GMT+0
Monitoring - Credit reports appear to be available again. Remediation for impacted applications is in progress..

May 8, 01:23:56 GMT+0
Resolved - This incident has been resolved. All impacted inquiries have processed..

]]> tag:status.figure.com,2005:Incident/cmoburb4e0027fhpkwaz8n2ei 2026-04-23T18:30:00.000+00:00 2026-04-23T18:30:00.000+00:00 Delayed Offers Type: Incident

Duration: 1 hour and 54 minutes

Affected Components: HELOC, HELOC Inquiry API

Apr 23, 18:30:00 GMT+0
Identified - We have identified degraded performance with one of our data providers and are working with them to restore service..

Apr 23, 20:02:28 GMT+0
Monitoring - Our vendor has restored service and we are monitoring..

Apr 23, 20:24:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmoajdkdc004010jzhtgz5gqk 2026-04-22T20:59:53.211+00:00 2026-04-22T21:44:26.180+00:00 Credit Reports Unavailable Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: HELOC, Lead Portal, HELOC Inquiry API

Apr 22, 21:44:26 GMT+0
Identified - We are continuing to work with vendors experiencing outages across our systems..

Apr 22, 22:04:32 GMT+0
Monitoring - Vendor service is restored and fully operational. We are processing applications that queued during the outage..

Apr 22, 22:45:06 GMT+0
Resolved - This incident has been resolved..

Apr 22, 20:59:53 GMT+0
Identified - We have identified an outage with our credit vendor and are working with them to restore service. Offers for applications will be delayed until this is remediated..

]]> tag:status.figure.com,2005:Incident/cmoaa6aqj0011y67dlojkt6f4 2026-04-22T16:42:17.572+00:00 2026-04-22T16:42:17.572+00:00 Delayed webhook publishing Type: Incident

Duration: 2 hours and 52 minutes

Affected Components: HELOC Inquiry API

Apr 22, 16:42:17 GMT+0
Identified - We are continuing to work toward a resolution..

Apr 22, 17:02:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Webhooks are no longer delayed at this time..

Apr 22, 19:33:59 GMT+0
Resolved - Processing times are continuing without delays..

]]> tag:status.figure.com,2005:Incident/cmo8uqddp00ccc26xwrnalu67 2026-04-21T15:45:00.000+00:00 2026-04-21T15:45:00.000+00:00 Delayed application processing Type: Incident

Duration: 8 hours and 15 minutes

Affected Components: Lead Portal

Apr 21, 15:45:00 GMT+0
Investigating - We are currently experiencing delays when processing applications. We are currently investigating this issue..

Apr 21, 17:23:45 GMT+0
Monitoring - Processing delays have improved significantly. We will continue to monitor..

Apr 21, 18:02:51 GMT+0
Resolved - Applications are now processing as usual with no delays..

Apr 21, 19:12:37 GMT+0
Identified - Delays in processing are still ongoing, we are monitoring and working to mitigate impacts..

Apr 22, 00:00:00 GMT+0
Resolved - Application processing has been restored.

]]> tag:status.figure.com,2005:Incident/cmnyvjxnr018wol0ludw4c1ai 2026-04-14T17:07:31.858+00:00 2026-04-14T17:07:31.858+00:00 Some users may experience login issues Type: Incident

Duration: 23 minutes

Affected Components: HELOC, Lead Portal

Apr 14, 17:07:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 14, 17:11:51 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 14, 17:30:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmnxs2eqi082qczle1as7ak78 2026-04-13T18:10:00.000+00:00 2026-04-13T18:10:00.000+00:00 Figure Platform Authentication Failures Type: Incident

Duration: 40 minutes

Affected Components: HELOC, Lead Portal, CSP

Apr 13, 18:10:00 GMT+0
Investigating - We’re currently experiencing an issue affecting logins to the Figure platform and are actively investigating the cause..

Apr 13, 18:50:00 GMT+0
Resolved - The issue affecting logins to the Figure platform has been identified and resolved. Access is now fully restored..

]]> tag:status.figure.com,2005:Incident/cmnphx4jt0guvouzbvniwwtvm 2026-04-08T03:35:57.256+00:00 2026-04-08T03:35:57.461+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

Apr 8, 03:35:57 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 8, 03:37:57 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmnf0ly030slqj3xdd3ythicb 2026-03-31T19:33:40.161+00:00 2026-03-31T21:22:31.545+00:00 Application starts are delayed for HELOC Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: HELOC

Mar 31, 21:22:31 GMT+0
Resolved - This incident has been resolved..

Mar 31, 19:33:40 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.figure.com,2005:Incident/cmnacmuyq00v1jomasxt2b7qq 2026-03-28T13:11:27.553+00:00 2026-03-28T13:11:27.763+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

Mar 28, 13:11:27 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 28, 13:13:28 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmn7ti61i00zhx7j7p6bb51d8 2026-03-26T18:40:23.425+00:00 2026-03-26T18:40:23.425+00:00 Application starts are delayed for HELOC Type: Incident

Duration: 44 minutes

Affected Components: HELOC Inquiry API

Mar 26, 18:40:23 GMT+0
Investigating - We are currently investigating this incident..

Mar 26, 19:16:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 26, 19:24:46 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Maintenance/cmmo8aieq02w92tn13wmiphy9 2026-03-13T02:00:00.000+00:00 2026-03-13T02:00:00.000+00:00 Database Restart Type: Maintenance

Duration: 7 minutes

Affected Components: HELOC Inquiry API, CSP

Mar 13, 02:00:00 GMT+0
Identified - Provisioning more resources for the database which requires a quick restart..

Mar 13, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 02:07:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.figure.com,2005:Incident/cmmfko5nz000dq5rjy0ia06if 2026-03-07T00:15:33.550+00:00 2026-03-07T00:15:33.728+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident

Affected Components: Pre Qualification API

Mar 7, 00:15:33 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 7, 00:18:07 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cmm3o6h6l0qc9n9o0b1p2hw8x 2026-02-26T16:20:32.836+00:00 2026-02-26T21:39:25.890+00:00 MPC operations unavailable Type: Incident

Duration: 5 hours and 19 minutes

Feb 26, 21:39:25 GMT+0
Resolved - This incident has been resolved..

Feb 26, 21:39:26 GMT+0
Resolved - This incident has been resolved..

Feb 26, 16:20:32 GMT+0
Investigating - We are currently investigating an incident related to mpc operations.

Feb 26, 16:32:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.figure.com,2005:Incident/cmlvf2r160oy8goe2oszt3wyo 2026-02-20T21:24:00.000+00:00 2026-02-20T21:24:00.000+00:00 Partner Label Sites are down Type: Incident

Duration: 30 minutes

Affected Components: Partner Organization Homepages

Feb 20, 21:24:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 21:45:26 GMT+0
Identified - There was a deployment issue that caused certain configurations to be removed. Our engineers are currently investigating..

Feb 20, 21:54:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.figure.com,2005:Incident/cmlvgpvhx0piggoe253jrybf3 2026-02-20T21:00:00.000+00:00 2026-02-21T00:45:04.555+00:00 Offers Unavailable Type: Incident

Duration: 3 hours and 45 minutes

Affected Components: Lead Portal, HELOC Inquiry API

Feb 21, 00:45:04 GMT+0
Resolved - This incident has been resolved..

Feb 20, 21:00:00 GMT+0
Identified - We are currently experiencing issues generating offers. Engineers are investigating..

]]> tag:status.figure.com,2005:Incident/cmlhed3880026d8ikbmrfj6f9 2026-02-11T02:14:49.495+00:00 2026-02-11T02:14:49.718+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is down Type: Incident

Affected Components: Pre Qualification API

Feb 11, 02:14:49 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 11, 02:16:40 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Incident/cml0ke04w00avv6wnavgh5ub0 2026-01-30T07:31:24.847+00:00 2026-01-30T07:31:25.024+00:00 https://api.figure.com/products/heloc/pre-qualify/v1/health is down Type: Incident

Affected Components: Pre Qualification API

Jan 30, 07:31:25 GMT+0
Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..

Jan 30, 07:47:13 GMT+0
Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.figure.com,2005:Maintenance/cmczbrce100amdx8mvk7cyc3w 2025-07-23T04:00:00.000+00:00 2025-07-23T04:00:00.000+00:00 Content Delivery Network (CDN) Maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: Partner Organization Homepages, CSP, Docs, Lead Portal, Corporate Website

Jul 23, 04:00:00 GMT+0
Identified - We will be performing routine maintenance on our Content Delivery Network (CDN) during the following window: **Start Time:** 7/22/2025 at 10:00PM MST **End Time:** 7/22/2025 at 10:15PM MST There will be visual impacts during the maintenance window, and some portions of the website (such as images and formatting) may not display correctly. This maintenance is part of our regular efforts to ensure optimal performance and reliability of our global content delivery. We will provide updates here as the maintenance progresses and will confirm once it is complete..

Jul 23, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 04:15:00 GMT+0
Completed - Maintenance has completed successfully.

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