Figure Status - Incident history https://status.figure.com Figure Sun, 9 Aug 2026 02:00:00 +0000 Monthly Maintenance Type: Maintenance Duration: 1 hour Affected Components: HELOC, Lead Portal, Pre Qualification API , Lead Portal - Bulk Processing, CSP, HELOC Inquiry API, Docs, Partner Organization Homepages Jul 22, 19:18:20 GMT+0 - Identified - We are performing routine monthly maintenance at this time. New application submissions will be temporarily paused and services may experience brief interruptions. Aug 9, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>19:18:20</var> GMT+0</small><br><strong>Identified</strong> - We are performing routine monthly maintenance at this time. New application submissions will be temporarily paused and services may experience brief interruptions..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Aug 2026 02:00:00 +0000 https://status.figure.com/maintenance/cmrwgthpz02ja0yllb7rr909u https://status.figure.com/maintenance/cmrwgthpz02ja0yllb7rr909u Intermittent AVM Delays Type: Incident Duration: 2 hours and 12 minutes Affected Components: HELOC Jul 28, 14:43:40 GMT+0 - Investigating - We are seeing longer than usual AVM responses for some HELOC applications. We're actively investigating. Jul 28, 16:55:23 GMT+0 - Resolved - This has been resolved. Type: Incident

Duration: 2 hours and 12 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>14:43:40</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing longer than usual AVM responses for some HELOC applications. We're actively investigating..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>16:55:23</var> GMT+0</small><br><strong>Resolved</strong> - This has been resolved..</p> ]]> Tue, 28 Jul 2026 14:43:40 +0000 https://status.figure.com/incident/cms4rne1b09pd0sn2v8p1gggy https://status.figure.com/incident/cms4rne1b09pd0sn2v8p1gggy Delayed Email Delivery Type: Incident Duration: 2 hours and 12 minutes Affected Components: HELOC, Lead Portal Jul 24, 17:30:00 GMT+0 - Monitoring - We have identified an outage with our email service, causing delays in email delivery, including emails containing one-time passcodes. It is currently fixed, but will take some time for backlogged emails to process. Jul 24, 19:42:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 12 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified an outage with our email service, causing delays in email delivery, including emails containing one-time passcodes. It is currently fixed, but will take some time for backlogged emails to process..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:42:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Jul 2026 17:30:00 +0000 https://status.figure.com/incident/cmrz93jsn012w0zmtfzqa5nqo https://status.figure.com/incident/cmrz93jsn012w0zmtfzqa5nqo Connectivity To Infrastructure Issue Type: Incident Duration: 3 hours Jul 14, 19:45:00 GMT+0 - Investigating - Figure engineers are engaged and looking into the issue now Figure Markets Exchange components are affected Jul 14, 22:26:23 GMT+0 - Monitoring - Figure engineers are continuing to work with our service provider to identify if the issue is resolved. Systems are currently stable. Jul 14, 22:44:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>19:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Figure engineers are engaged and looking into the issue now Figure Markets Exchange components are affected.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>22:26:23</var> GMT+0</small><br><strong>Monitoring</strong> - Figure engineers are continuing to work with our service provider to identify if the issue is resolved. Systems are currently stable..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>22:44:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Jul 2026 19:45:00 +0000 https://status.figure.com/incident/cmrl64zmm02290zpgwukkb8x3 https://status.figure.com/incident/cmrl64zmm02290zpgwukkb8x3 Issues pulling property data Type: Incident Duration: 1 hour Affected Components: HELOC, HELOC Inquiry API Jun 8, 20:52:46 GMT+0 - Investigating - We are currently investigating some applications taking longer than usual to pull property data and AVMs. Jun 8, 21:20:53 GMT+0 - Identified - We have identified the root cause and are monitoring a fix. It may take some time for processing to catch up on certain applications. Jun 8, 21:53:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:52:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating some applications taking longer than usual to pull property data and AVMs..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:20:53</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause and are monitoring a fix. It may take some time for processing to catch up on certain applications..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:53:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 8 Jun 2026 20:52:46 +0000 https://status.figure.com/incident/cmq5otggq00hip0u4m9j93wqu https://status.figure.com/incident/cmq5otggq00hip0u4m9j93wqu https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API Jun 2, 01:08:54 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. Jun 2, 01:13:02 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:08:54</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:13:02</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 2 Jun 2026 01:08:54 +0000 https://status.figure.com/incident/cmpvxvv7g02hapq157gienaf2 https://status.figure.com/incident/cmpvxvv7g02hapq157gienaf2 Intermittent Connectivity Issues Type: Incident Duration: 1 hour and 1 minute Affected Components: Corporate Website, Partner Organization Homepages Jun 1, 19:03:29 GMT+0 - Investigating - We are currently experiencing intermittent connectivity to Figure and partner organization websites. Engineering teams currently investigating the issue. Jun 1, 19:13:38 GMT+0 - Monitoring - Some services have been restarted, and we are no longer seeing the intermittent connectivity issues. Jun 1, 20:04:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: ,

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:03:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing intermittent connectivity to Figure and partner organization websites. Engineering teams currently investigating the issue..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:13:38</var> GMT+0</small><br><strong>Monitoring</strong> - Some services have been restarted, and we are no longer seeing the intermittent connectivity issues. .</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>20:04:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Jun 2026 19:03:29 +0000 https://status.figure.com/incident/cmpvktyp501jznp0i6s3j6rzg https://status.figure.com/incident/cmpvktyp501jznp0i6s3j6rzg https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API Jun 1, 18:47:50 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. Jun 1, 19:01:58 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:47:50</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>19:01:58</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 1 Jun 2026 18:47:50 +0000 https://status.figure.com/incident/cmpvk9tjs01ocnw15o7voretk https://status.figure.com/incident/cmpvk9tjs01ocnw15o7voretk https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API May 29, 22:04:59 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. May 29, 22:09:00 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>22:04:59</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>22:09:00</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 29 May 2026 22:04:58 +0000 https://status.figure.com/incident/cmprgzsdh0427qz15dkoc4wio https://status.figure.com/incident/cmprgzsdh0427qz15dkoc4wio Degraded property search vendor performance Type: Incident Duration: 2 hours and 31 minutes Affected Components: HELOC, Lead Portal, HELOC Inquiry API May 14, 17:30:00 GMT+0 - Identified - A vendor we rely on for property data is experiencing an outage. We are working with them to restore service. Offer generation for inquiries may be delayed in some cases. May 14, 19:05:32 GMT+0 - Monitoring - We believe our vendor is back to full function now, but we will continue to monitor to confirm. May 14, 20:00:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 31 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - A vendor we rely on for property data is experiencing an outage. We are working with them to restore service. Offer generation for inquiries may be delayed in some cases..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>19:05:32</var> GMT+0</small><br><strong>Monitoring</strong> - We believe our vendor is back to full function now, but we will continue to monitor to confirm..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:00:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 14 May 2026 17:30:00 +0000 https://status.figure.com/incident/cmp5txb1l0a9uqrmolnsj6s1v https://status.figure.com/incident/cmp5txb1l0a9uqrmolnsj6s1v Delayed Search Capabilities Type: Incident Duration: 2 hours and 35 minutes Affected Components: Lead Portal, CSP May 14, 20:00:34 GMT+0 - Resolved - This incident has been resolved. May 14, 17:25:33 GMT+0 - Investigating - We are investigating degraded performance with our search mechanisms. Some search features may show incomplete data. May 14, 18:02:32 GMT+0 - Identified - We have identified root cause and are working towards remediation. Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>20:00:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>17:25:33</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating degraded performance with our search mechanisms. Some search features may show incomplete data..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>18:02:32</var> GMT+0</small><br><strong>Identified</strong> - We have identified root cause and are working towards remediation..</p> ]]> Thu, 14 May 2026 17:25:33 +0000 https://status.figure.com/incident/cmp5reod206cnnpmz8e368uh0 https://status.figure.com/incident/cmp5reod206cnnpmz8e368uh0 Property Valuation Delay Type: Incident Duration: 2 hours and 52 minutes Affected Components: HELOC, HELOC Inquiry API, Pre Qualification API May 13, 14:36:56 GMT+0 - Investigating - Property valuations are taking longer than usual, which could lead to delays in offer generation. We are investigating. May 13, 14:40:55 GMT+0 - Identified - We have identified the vendor experiencing degraded performance, and are working with them towards service restoration. May 13, 17:28:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 52 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:36:56</var> GMT+0</small><br><strong>Investigating</strong> - Property valuations are taking longer than usual, which could lead to delays in offer generation. We are investigating..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:40:55</var> GMT+0</small><br><strong>Identified</strong> - We have identified the vendor experiencing degraded performance, and are working with them towards service restoration..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>17:28:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 13 May 2026 14:36:56 +0000 https://status.figure.com/incident/cmp45xziq004gp0u84odczeuq https://status.figure.com/incident/cmp45xziq004gp0u84odczeuq Credit Reports Unavailable Type: Incident Duration: 20 minutes Affected Components: HELOC, Lead Portal, HELOC Inquiry API May 8, 01:03:59 GMT+0 - Identified - We are experiencing delays pulling credit reports. Users may experience timeouts when submitting inquiries. May 8, 01:17:36 GMT+0 - Monitoring - Credit reports appear to be available again. Remediation for impacted applications is in progress. May 8, 01:23:56 GMT+0 - Resolved - This incident has been resolved. All impacted inquiries have processed. Type: Incident

Duration: 20 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:03:59</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing delays pulling credit reports. Users may experience timeouts when submitting inquiries..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:17:36</var> GMT+0</small><br><strong>Monitoring</strong> - Credit reports appear to be available again. Remediation for impacted applications is in progress..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:23:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All impacted inquiries have processed..</p> ]]> Fri, 8 May 2026 01:03:59 +0000 https://status.figure.com/incident/cmow7p9ji02is6chjsdo1zt9g https://status.figure.com/incident/cmow7p9ji02is6chjsdo1zt9g Delayed Offers Type: Incident Duration: 1 hour and 54 minutes Affected Components: HELOC, HELOC Inquiry API Apr 23, 18:30:00 GMT+0 - Identified - We have identified degraded performance with one of our data providers and are working with them to restore service. Apr 23, 20:02:28 GMT+0 - Monitoring - Our vendor has restored service and we are monitoring. Apr 23, 20:24:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 54 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified degraded performance with one of our data providers and are working with them to restore service..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>20:02:28</var> GMT+0</small><br><strong>Monitoring</strong> - Our vendor has restored service and we are monitoring..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>20:24:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Apr 2026 18:30:00 +0000 https://status.figure.com/incident/cmoburb4e0027fhpkwaz8n2ei https://status.figure.com/incident/cmoburb4e0027fhpkwaz8n2ei Credit Reports Unavailable Type: Incident Duration: 1 hour and 45 minutes Affected Components: HELOC, Lead Portal, HELOC Inquiry API Apr 22, 21:44:26 GMT+0 - Identified - We are continuing to work with vendors experiencing outages across our systems. Apr 22, 22:04:32 GMT+0 - Monitoring - Vendor service is restored and fully operational. We are processing applications that queued during the outage. Apr 22, 22:45:06 GMT+0 - Resolved - This incident has been resolved. Apr 22, 20:59:53 GMT+0 - Identified - We have identified an outage with our credit vendor and are working with them to restore service. Offers for applications will be delayed until this is remediated. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>21:44:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work with vendors experiencing outages across our systems..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>22:04:32</var> GMT+0</small><br><strong>Monitoring</strong> - Vendor service is restored and fully operational. We are processing applications that queued during the outage..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>22:45:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>20:59:53</var> GMT+0</small><br><strong>Identified</strong> - We have identified an outage with our credit vendor and are working with them to restore service. Offers for applications will be delayed until this is remediated..</p> ]]> Wed, 22 Apr 2026 20:59:53 +0000 https://status.figure.com/incident/cmoajdkdc004010jzhtgz5gqk https://status.figure.com/incident/cmoajdkdc004010jzhtgz5gqk Delayed webhook publishing Type: Incident Duration: 2 hours and 52 minutes Affected Components: HELOC Inquiry API Apr 22, 16:42:17 GMT+0 - Identified - We are continuing to work toward a resolution. Apr 22, 17:02:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Webhooks are no longer delayed at this time. Apr 22, 19:33:59 GMT+0 - Resolved - Processing times are continuing without delays. Type: Incident

Duration: 2 hours and 52 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>16:42:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work toward a resolution..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>17:02:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Webhooks are no longer delayed at this time..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>19:33:59</var> GMT+0</small><br><strong>Resolved</strong> - Processing times are continuing without delays..</p> ]]> Wed, 22 Apr 2026 16:42:17 +0000 https://status.figure.com/incident/cmoaa6aqj0011y67dlojkt6f4 https://status.figure.com/incident/cmoaa6aqj0011y67dlojkt6f4 Delayed application processing Type: Incident Duration: 8 hours and 15 minutes Affected Components: Lead Portal Apr 21, 15:45:00 GMT+0 - Investigating - We are currently experiencing delays when processing applications. We are currently investigating this issue. Apr 21, 17:23:45 GMT+0 - Monitoring - Processing delays have improved significantly. We will continue to monitor. Apr 21, 18:02:51 GMT+0 - Resolved - Applications are now processing as usual with no delays. Apr 21, 19:12:37 GMT+0 - Identified - Delays in processing are still ongoing, we are monitoring and working to mitigate impacts. Apr 22, 00:00:00 GMT+0 - Resolved - Application processing has been restored Type: Incident

Duration: 8 hours and 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing delays when processing applications. We are currently investigating this issue..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:23:45</var> GMT+0</small><br><strong>Monitoring</strong> - Processing delays have improved significantly. We will continue to monitor..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>18:02:51</var> GMT+0</small><br><strong>Resolved</strong> - Applications are now processing as usual with no delays..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>19:12:37</var> GMT+0</small><br><strong>Identified</strong> - Delays in processing are still ongoing, we are monitoring and working to mitigate impacts..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Application processing has been restored.</p> ]]> Tue, 21 Apr 2026 15:45:00 +0000 https://status.figure.com/incident/cmo8uqddp00ccc26xwrnalu67 https://status.figure.com/incident/cmo8uqddp00ccc26xwrnalu67 Some users may experience login issues Type: Incident Duration: 23 minutes Affected Components: HELOC, Lead Portal Apr 14, 17:07:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 17:11:51 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 14, 17:30:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:07:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:11:51</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:30:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 17:07:31 +0000 https://status.figure.com/incident/cmnyvjxnr018wol0ludw4c1ai https://status.figure.com/incident/cmnyvjxnr018wol0ludw4c1ai Figure Platform Authentication Failures Type: Incident Duration: 40 minutes Affected Components: HELOC, Lead Portal, CSP Apr 13, 18:10:00 GMT+0 - Investigating - We’re currently experiencing an issue affecting logins to the Figure platform and are actively investigating the cause. Apr 13, 18:50:00 GMT+0 - Resolved - The issue affecting logins to the Figure platform has been identified and resolved. Access is now fully restored. Type: Incident

Duration: 40 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently experiencing an issue affecting logins to the Figure platform and are actively investigating the cause..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting logins to the Figure platform has been identified and resolved. Access is now fully restored..</p> ]]> Mon, 13 Apr 2026 18:10:00 +0000 https://status.figure.com/incident/cmnxs2eqi082qczle1as7ak78 https://status.figure.com/incident/cmnxs2eqi082qczle1as7ak78 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API Apr 8, 03:35:57 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. Apr 8, 03:37:57 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>03:35:57</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>03:37:57</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 8 Apr 2026 03:35:57 +0000 https://status.figure.com/incident/cmnphx4jt0guvouzbvniwwtvm https://status.figure.com/incident/cmnphx4jt0guvouzbvniwwtvm Application starts are delayed for HELOC Type: Incident Duration: 1 hour and 49 minutes Affected Components: HELOC Mar 31, 21:22:31 GMT+0 - Resolved - This incident has been resolved. Mar 31, 19:33:40 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>21:22:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>19:33:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 31 Mar 2026 19:33:40 +0000 https://status.figure.com/incident/cmnf0ly030slqj3xdd3ythicb https://status.figure.com/incident/cmnf0ly030slqj3xdd3ythicb https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API Mar 28, 13:11:27 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. Mar 28, 13:13:28 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>13:11:27</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>13:13:28</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 28 Mar 2026 13:11:27 +0000 https://status.figure.com/incident/cmnacmuyq00v1jomasxt2b7qq https://status.figure.com/incident/cmnacmuyq00v1jomasxt2b7qq Application starts are delayed for HELOC Type: Incident Duration: 44 minutes Affected Components: HELOC Inquiry API Mar 26, 18:40:23 GMT+0 - Investigating - We are currently investigating this incident. Mar 26, 19:16:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 26, 19:24:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>18:40:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>19:16:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>19:24:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Mar 2026 18:40:23 +0000 https://status.figure.com/incident/cmn7ti61i00zhx7j7p6bb51d8 https://status.figure.com/incident/cmn7ti61i00zhx7j7p6bb51d8 Database Restart Type: Maintenance Duration: 7 minutes Affected Components: HELOC Inquiry API, CSP Mar 13, 02:00:00 GMT+0 - Identified - Provisioning more resources for the database which requires a quick restart. Mar 13, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 02:07:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Provisioning more resources for the database which requires a quick restart..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>02:07:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 13 Mar 2026 02:00:00 +0000 https://status.figure.com/maintenance/cmmo8aieq02w92tn13wmiphy9 https://status.figure.com/maintenance/cmmo8aieq02w92tn13wmiphy9 https://api.figure.com/products/heloc/pre-qualify/v1/health is back up Type: Incident Affected Components: Pre Qualification API Mar 7, 00:15:33 GMT+0 - Investigating - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring. Mar 7, 00:18:07 GMT+0 - Resolved - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:15:33</var> GMT+0</small><br><strong>Investigating</strong> - Pre Qualification API is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:18:07</var> GMT+0</small><br><strong>Resolved</strong> - Pre Qualification API is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 7 Mar 2026 00:15:33 +0000 https://status.figure.com/incident/cmmfko5nz000dq5rjy0ia06if https://status.figure.com/incident/cmmfko5nz000dq5rjy0ia06if MPC operations unavailable Type: Incident Duration: 5 hours and 19 minutes Feb 26, 21:39:25 GMT+0 - Resolved - This incident has been resolved. Feb 26, 21:39:26 GMT+0 - Resolved - This incident has been resolved. Feb 26, 16:20:32 GMT+0 - Investigating - We are currently investigating an incident related to mpc operations Feb 26, 16:32:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 5 hours and 19 minutes

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:39:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:39:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>16:20:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident related to mpc operations.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>16:32:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 26 Feb 2026 16:20:32 +0000 https://status.figure.com/incident/cmm3o6h6l0qc9n9o0b1p2hw8x https://status.figure.com/incident/cmm3o6h6l0qc9n9o0b1p2hw8x Partner Label Sites are down Type: Incident Duration: 30 minutes Affected Components: Partner Organization Homepages Feb 20, 21:24:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 21:45:26 GMT+0 - Identified - There was a deployment issue that caused certain configurations to be removed. Our engineers are currently investigating. Feb 20, 21:54:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>21:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>21:45:26</var> GMT+0</small><br><strong>Identified</strong> - There was a deployment issue that caused certain configurations to be removed. Our engineers are currently investigating..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>21:54:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 20 Feb 2026 21:24:00 +0000 https://status.figure.com/incident/cmlvf2r160oy8goe2oszt3wyo https://status.figure.com/incident/cmlvf2r160oy8goe2oszt3wyo Content Delivery Network (CDN) Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Partner Organization Homepages, CSP, Docs, Lead Portal, Corporate Website Jul 23, 04:00:00 GMT+0 - Identified - We will be performing routine maintenance on our Content Delivery Network (CDN) during the following window: **Start Time:** 7/22/2025 at 10:00PM MST **End Time:** 7/22/2025 at 10:15PM MST There will be visual impacts during the maintenance window, and some portions of the website (such as images and formatting) may not display correctly. This maintenance is part of our regular efforts to ensure optimal performance and reliability of our global content delivery. We will provide updates here as the maintenance progresses and will confirm once it is complete. Jul 23, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 23, 04:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on our Content Delivery Network (CDN) during the following window: **Start Time:** 7/22/2025 at 10:00PM MST **End Time:** 7/22/2025 at 10:15PM MST There will be visual impacts during the maintenance window, and some portions of the website (such as images and formatting) may not display correctly. This maintenance is part of our regular efforts to ensure optimal performance and reliability of our global content delivery. We will provide updates here as the maintenance progresses and will confirm once it is complete..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 23 Jul 2025 04:00:00 +0000 https://status.figure.com/maintenance/cmczbrce100amdx8mvk7cyc3w https://status.figure.com/maintenance/cmczbrce100amdx8mvk7cyc3w