HELOC Application Experience Degraded Performance

Resolved

Major outage

Started 7 days agoOctober 07, 2026Lasted 1 hour 1 minuteOctober 07, 20261:552:56 PMUTC

Affected

HELOC Inquiry API

Pre Qualification API

Lead Portal

Partner Organization Homepages

HELOC

Updates

Resolved
October 07, 2026 at 2:56 PMUTC
Resolved
October 07, 2026 at 2:56 PMUTC
This incident has been resolved.
Monitoring
October 07, 2026 at 2:40 PMUTC
Monitoring
October 07, 2026 at 2:40 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
October 07, 2026 at 2:19 PMUTC
Identified
October 07, 2026 at 2:19 PMUTC
We are continuing to work on a fix for this incident.
Monitoring
October 07, 2026 at 2:09 PMUTC
Monitoring
October 07, 2026 at 2:09 PMUTC
We implemented a fix and are currently monitoring the result.
Investigating
October 07, 2026 at 1:55 PMUTC
Investigating
October 07, 2026 at 1:55 PMUTC
We are currently investigating this incident.

Figure - HELOC Application Experience Degraded Performance – Incident details