Delayed application processing

Resolved

Degraded performance

Started 3 months agoApril 21, 2026Lasted about 8 hours3:45 PMApril 22, 202612:00 AMUTC

Affected

Lead Portal

Updates

Resolved
April 22, 2026 at 12:00 AMUTC
Resolved
April 22, 2026 at 12:00 AMUTC
Application processing has been restored
Identified
April 21, 2026 at 7:12 PMUTC
Identified
April 21, 2026 at 7:12 PMUTC
Delays in processing are still ongoing, we are monitoring and working to mitigate impacts.
Resolved
April 21, 2026 at 6:02 PMUTC
Resolved
April 21, 2026 at 6:02 PMUTC
Applications are now processing as usual with no delays.
Monitoring
April 21, 2026 at 5:23 PMUTC
Monitoring
April 21, 2026 at 5:23 PMUTC
Processing delays have improved significantly. We will continue to monitor.
Investigating
April 21, 2026 at 3:45 PMUTC
Investigating
April 21, 2026 at 3:45 PMUTC
We are currently experiencing delays when processing applications. We are currently investigating this issue.

Figure - Delayed application processing – Incident details