Credit Reports Unavailable

Resolved

Major outage

Started 3 months agoApril 22, 2026Lasted about 2 hours8:5910:45 PMUTC

Affected

HELOC Inquiry API

Lead Portal

HELOC

Updates

Resolved
April 22, 2026 at 10:45 PMUTC
Resolved
April 22, 2026 at 10:45 PMUTC
This incident has been resolved.
Monitoring
April 22, 2026 at 10:04 PMUTC
Monitoring
April 22, 2026 at 10:04 PMUTC
Vendor service is restored and fully operational. We are processing applications that queued during the outage.
Update
April 22, 2026 at 9:44 PMUTC
Update
April 22, 2026 at 9:44 PMUTC
We are continuing to work with vendors experiencing outages across our systems.
Identified
April 22, 2026 at 8:59 PMUTC
Identified
April 22, 2026 at 8:59 PMUTC
We have identified an outage with our credit vendor and are working with them to restore service. Offers for applications will be delayed until this is remediated.

Figure - Credit Reports Unavailable – Incident details