Property Valuation Delay

Resolved

Degraded performance

Started about 1 month agoLasted about 3 hours

Affected

HELOC Inquiry API

Pre Qualification API

HELOC

Updates

Resolved
May 13, 2026 at 5:28 PM
Resolved
May 13, 2026 at 5:28 PM
This incident has been resolved.
Identified
May 13, 2026 at 2:40 PM
Identified
May 13, 2026 at 2:40 PM
We have identified the vendor experiencing degraded performance, and are working with them towards service restoration.
Investigating
May 13, 2026 at 2:36 PM
Investigating
May 13, 2026 at 2:36 PM
Property valuations are taking longer than usual, which could lead to delays in offer generation. We are investigating.

Figure - Property Valuation Delay – Incident details